Thursday, August 22, 2013

Shopping can be fun..... Only if they are all on the level

Ritz Tours is dedicated to enhance our guests' quality and memorable time in all our vacation packages

This is especially so with our China vacation programs where many visitors to China enjoy the pleasure of shopping for souvenirs and unique mementos in the different cities of China. 

It is unfortunate that there has been dubious cheap tours packages being sold in the market today that encompass deliberate subsidies from shopping establishments in order to guarantee tourists' visits at such places in China. These tours being marketed with what first seemed to be amazing prices or with purported huge discounts referencing a doctored web site of inflated "original" prices, are actually fleecing traps for unsuspecting buyers. In these cases, buyers beware and be aware!

We consider that any shopping experience in China can only be most gratifying with informed judgement, one's advance purchase research, and fair merchants' participation. Still there may be guests who may not have the affinity towards shopping and may prefer to be excluded from this activity. Ritz Tours has developed a Shopping Policy for our China programs specifically to appease individual guests through a published merchandise return policy and an option for participation in non-mandatory shopping excursions.

THE RITZ TOURS SHOPPING POLICY AFFIRMS THAT:

  • Guests will have the choice of whether to participate on shopping. No shopping stops will be considered as compulsory during our tours and guests are not obligated to make any purchase during rest or lunch stop that may include retail shopping opportunities;
  • For guests who may be interested in shopping activities, shopping excursions will only be arranged at the end of all scheduled sightseeing trips or during free days. There will not be more than one arranged shopping activity in each hosting city. Guests who do not wish to participate in such activity may be transported back to their hotels to rest or to be at their own leisure;
  • The following pre-designated and selected stores have been verified by Ritz Tours as credible retailers that may provide our guests with bona fide and appropriate shopping experiences in China:
  •         -Beijing: Beijing Golden Palace Enamel Factory
  •         -Xian: Xian Imperial Fine Arts Center
  •         -Shanghai: Shanghai Waima Wharf Silk Museum or Jiangnan Silk Boutique Museum
  •         -Guilin: Guilin Tea Science & Research Institute
  • Only purchases made at these stores will be covered by guaranteed refunds from the merchants;
  • In order to obtain a no-question-asked guaranteed refund, our guests may return their purchases in unused condition and in original packaging together with original receipts to our accompanying tour manager or guide before departure from China. Our staff will provide a copy of receipt for reference and will process the refund on the guests’ behalf with the respective merchants listed above. Alternatively, our guests may return the merchandise with receipt within 14 days upon their return to their country of residence for a full refund. In the latter case, it will be the responsibility of the guests to mail the merchandise in unused condition and in orginal packaging to the respective merchants and to ensure their receipt. Proofs of delivery and receipt, and appropriate postal insurance are recommended. In both instances full refund will be typically issued within 2 weeks after the receipt of merchandise; and
  • Ritz Tours only acts as a facilitator to assist our guests in the case of a refund. It is in no way endorsing the value and authenticity of any merchandise sold in any store. All guests are advised to execute informed judgment in deciding to make any form of shopping purchase during the tour in order to ensure an immaculate travel experience.

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